Terms of service

Who we are

The Belle Onda store (belleonda.store) is operated by The Elixir Agency, a single-member LLC located at 5830 E 2nd St, Casper, Wyoming 82609, United States. Contact: client@belleonda.store · +351 925 717 169 (working days, 10:00–18:00 Lisbon time).

Scope

These terms apply to all purchases made on belleonda.store. By placing an order, you accept these terms.

Products and prices

We describe and photograph our products as accurately as we can. Prices are shown in euros. Shipping costs are shown at checkout before payment: free shipping to Portugal from €45 and €5.99 below that.

Order and payment

The contract is concluded when you receive the order confirmation e-mail. Payments are processed by Shopify Payments (card, Apple Pay, Google Pay, MB WAY, Shop Pay). We do not store your card details.

Shipping

We prepare your order within 1 to 3 working days. Delivery usually takes 7 to 15 working days after shipping, with a tracking code. More details in the Shipping policy.

Returns and right of withdrawal

You have 30 days from receipt to return the item, with no reason needed. More details in the Refund policy.

Legal guarantee

All items carry the 3-year legal guarantee from delivery (Portuguese Decree-Law no. 84/2021).

Reviews

The reviews shown on the site come from AliExpress buyers of this model and are labelled as such. They are not reviews from Belle Onda customers.

Brand and origin

Belle Onda is a French-inspired brand. Our products are not made in France. The curler is manufactured by Wenzhou Boyo Electric Appliance Co., Ltd (Wenzhou, China).

Use

Use the product according to the manual and the safety warnings. We are not liable for damage caused by use contrary to the instructions.

Personal data

We process your data according to our Privacy policy.

Governing law

These terms are governed by the law of the State of Wyoming (USA), without prejudice to the mandatory consumer protection given to you by the law of your country of residence.

Complaints and disputes

In Portugal you can file a complaint through the electronic Complaints Book (www.livroreclamacoes.pt). For disputes, you can turn to CNIACC – National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt), an alternative dispute resolution body.